Shipping policy

Shipping Policy

This Shipping Policy explains how orders placed with Mozzy are processed, shipped, and delivered.

Mozzy is operated by Mozzy LLC, doing business as Mozzy.

ORDER PROCESSING

We work to process and prepare orders for shipment as quickly as reasonably possible.

Processing times are separate from estimated shipping or transit times.

Orders placed during weekends, holidays, promotional periods, or periods of unusually high demand may require additional processing time.

SHIPPING RATES

Available shipping methods, rates, and estimated delivery timeframes, when available, will be displayed at checkout before you complete your purchase.

Any applicable shipping charges shown at checkout will be added to your order total.

DELIVERY ESTIMATES

Shipping and delivery dates provided by Mozzy are estimates unless expressly stated otherwise.

Actual delivery times may vary due to carrier operations, weather, address issues, customs processing, holidays, high shipping volumes, or other circumstances outside our reasonable control.

We cannot guarantee an estimated delivery date.

SHIPPING ADDRESSES

Please review your shipping address carefully before completing your purchase.

Customers are responsible for providing complete and accurate shipping information.

If you discover an error after placing your order, contact us promptly at miriam@m-o-z-z-y.com. We will make reasonable efforts to help, but we cannot guarantee that an address can be changed once an order has entered processing or shipped.

ORDER TRACKING

When tracking information is available, it may be provided by email or through the order information associated with your purchase.

Carriers may require additional time after shipment before tracking information becomes active.

LOST OR MISSING PACKAGES

If tracking indicates that your order has been delivered but you cannot locate it, please check the delivery location and surrounding areas, household members, neighbors when appropriate, and any delivery information provided by the carrier.

If you still cannot locate the shipment, contact us at miriam@m-o-z-z-y.com so we can review the circumstances and help determine an appropriate resolution.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

All purchases are final sale. However, if an item arrives damaged or defective, or you receive an item different from what you ordered, contact us as soon as reasonably possible.

Eligible claims will be resolved with a replacement, subject to availability and our Final Sale & Replacement Policy.

RETURNS AND REFUNDS

All sales are final. Mozzy does not accept returns or exchanges and does not offer refunds for change of mind, preference, ordering the wrong item, or other buyer-related reasons.

Eligible damaged, defective, or incorrect items may qualify for replacement in accordance with our Final Sale & Replacement Policy.

Nothing in this Shipping Policy limits rights or remedies that cannot legally be excluded under applicable law.

QUESTIONS

Questions about shipping, delivery, or replacement eligibility may be sent to:

Mozzy LLC
Sacramento, California, United States
Email: miriam@m-o-z-z-y.com