Refund policy

Final Sale & Replacement Policy

All Mozzy purchases are final sale.

We do not accept returns or exchanges and do not provide refunds for change of mind, preference, ordering the wrong item, or other buyer-related reasons.

Please review your order carefully before completing your purchase.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged or defective, or if you receive an item different from what you ordered, please contact us as soon as reasonably possible so we can review the issue.

Eligible claims will be resolved with a replacement of the affected item, subject to availability.

We do not provide refunds or returns for eligible replacement claims except where otherwise required by applicable law.

REQUESTING A REPLACEMENT

To request a replacement, contact us at miriam@m-o-z-z-y.com and include:

  • Your order number
  • A description of the issue
  • Photos of the item and packaging, when reasonably necessary to document the issue

Please keep the affected item and its packaging until we have reviewed your request. We may need additional information to determine replacement eligibility.

REPLACEMENT ELIGIBILITY

Replacement requests are intended for items that:

  • Arrive damaged;
  • Arrive defective; or
  • Are different from the item ordered.

Items are not eligible for replacement solely because you changed your mind, no longer want the product, ordered the wrong item, or prefer a different product.

Replacement eligibility is determined after we review the circumstances of the claim.

REPLACEMENT AVAILABILITY

Approved replacements are subject to product availability.

If an identical replacement is unavailable, we will contact you regarding the available resolution.

Nothing in this policy limits any refund, replacement, warranty, or other consumer right that cannot legally be excluded under applicable law.

ORDER CANCELLATIONS

We begin processing orders as quickly as possible.

If you contact us before your order enters processing, we may be able to cancel or modify it. However, we cannot guarantee cancellation or modification after an order has been placed.

Once an order has entered processing or shipped, it is subject to this Final Sale & Replacement Policy.

QUESTIONS

Questions regarding an order or replacement request may be sent to:

Mozzy LLC
Sacramento, California, United States
Email: miriam@m-o-z-z-y.com